911 Services

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Mission: To bring help and hope to the communities we serve by providing unequaled and compassionate care.

Vision: Building a highly competent, resilient, and resourceful team that puts the needs of others ahead of their own to save more lives.

Our Values: One Team · Incomparable Quality · Safety Culture · Unequaled Integrity · Caring Hearts

Caring-Heart
Membership

Helicopter
EMS

Fixed Wing
Air Ambulance

911/EMS, Ambulance
& Wheelchair

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CareFlite

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911 EMS Services

CareFlite has served the citizens of Johnson County, Texas as the primary 911 emergency services provider since 2003. In addition, CareFlite provides 911 EMS services in the Celina Fire District (Collin County) and in certain portions of unincorporated Tarrant County. The close coordination of CareFlite’s 911 and helicopter EMS services provide a seamless system for citizens of those jurisdictions.

CareFlite operates helicopter Air Ambulance bases in Burnet, Dallas, Fort Worth, Granbury, McKinney, Gainesville, and Whitney Texas, as well as a Fixed Wing Ambulance that extends our Air Medical Transportation services to a radius of over 500 miles from the Dallas Fort Worth Metroplex. Our Ground Ambulance operations provide 911 and Emergency Ambulance services in Hill County, Kaufman County, Southeast Dallas County, Ellis County ESD #5, and the City of Balch Springs as well as Non-emergency and Wheelchair services to the greater Dallas Fort Worth and North Central Texas area. CareFlite also provides 911 Dispatch services for 911 areas that we service with Ground Ambulance.

Our Caring-Heart Membership Program is designed to protect your finances when you need it most. Caring-Heart Members with medical insurance coverage are not billed for any of CareFlite's medical transportation costs after the insurance provider has made payment. Members without insurance will receive a 50% discount on CareFlite's medical expenses.

The following information is provided in compliance with 49 U.S.C. Section 42302:
The DOT Aviation Consumer Protection Division's contact information is as follows:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation, 1200 New Jersey Avenue, SE, Washington, DC 20590202-366-2220 {TTY 202-366-0511), 1-866-TELL-FAA {1-866-835-5322)